Pro-Race Engineering Ltd Terms & Conditions
Terms and Conditions of Sale
– The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully on every purchase.
Pro-Race Engineering Terms and Conditions
– These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Purchasing from us
– To purchase from us you must be over 18. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address given at the bottom of this page. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods
until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. Legal title to the goods shall not pass to the buyer unless the seller has been paid in full. All goods remain the legal property of Pro-Race Engineering Ltd until paid for in Full.
– We aim to deliver goods as soon as possible. Your order may be dispatched to you in more than one shipment from more than one location. We endeavour to fulfil the contract of purchase within 30 days for non custom parts unless previously agreed otherwise.
– Quotations / invoices for services are only valid for 7 days. Please be aware that they are not final and should additional work arise during the build, you will be notified and an additional charge may be applied with your consent.
Stock
– We are updating our stock availability on our website. But if item shows “For availability please email the sales team sales@prorace-engineering.co.uk” please enquire as the items may be in stock but the stock status has not been updated just yet! It item is showing as out of stock then please feel free to get in contact to find out an ETA.
– Whilst we try to keep plenty of stock of our most popular items, it is not always possible for us to keep one of every option of every product on the shelf ready to ship
-Where items show “available for next day dispatch” we will aim to ship items accordingly:
Royal Mail (UK only): Tracked shipping next day Monday – Friday (5PM GMT Daily cut off). Any in stock orders placed after Thursday 5PM GMT will aim to be shipped on Monday morning.
DHL: Tracked same day shipping on in stock orders made Monday-Friday (3PM GMT Daily cut off). Any in stock orders after Friday at 3PM GMT will aim to be shipped on Monday afternoon.
– Whilst we try our very best to accommodate these timescales it is not always possible to do so for reasons outside of our control.
– If only part of your order is available we would not normally ship any of the items until they are all available. However we can arrange to ship the in stock items if you wish, please contact our sales team who will work out the additional postage fees for you.
– If you need an order by a certain date we strongly recommend you contact a member of our sales team to check the availability of the item(s) you require.
– If you are planning to have your items fitted professionally we advise you to please wait until you have received and checked your goods before making any workshop or garage appointments.
Prices, VAT and Taxes
– All prices shown should include your correct local VAT/Taxes. UK customers are charged at the current VAT rate of 20%. Please do check prior to ordering.
– Connecting through private networks or VPN’s will effect the prices displayed, but these should be corrected at checkout after the shipping address has been entered.
– Customers within the EU should see prices adjusted accordingly to local tax laws, if a valid VAT number is entered and automatically confirmed, your order will be VAT exempt.
– Pro-Race Engineering LTD holds no responsibility or liability to the consumers local taxes, import charges and fees including those items that are sent to us. We will dispatch all items from the UK unless previously agreed.
Our right of cancellation
– If for reasons beyond our reasonable control we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.
– In the eventuality of this, we shall refund to you any sums paid in relation to the agreement.
– We shall not be liable for any other loss or damages arising from such cancellation.
Discount codes
– We reserve the right to withdraw discount codes at any point, even if an order has been processed.
Refunds / Returns Procedure
– Pro-Race Engineering must be informed via email of any items that you wish to return for refund or exchange within 10 working days from the date of delivery. – Refunds can be requested by contacting us on sales@prorace-engineering.co.uk.
– Any parts returned must be in a resellable condition, including original packaging. Parts that have been used, fitted or installed will not be accepted for credit or refund.
– If goods were correctly supplied, it is the buyers responsibility to ensure a safe return of goods and cover the shipping costs.
– We will not under any circumstances pay any VAT/Import Duties on Returns, If we are requested to do so your return will be rejected/abandoned.
– If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion.
– Paypal fees are non-refundable unless the goods are faulty.
– Custom / bespoke parts specially ordered to customer’s requirements cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
– Please return products to the following address: Pro-Race Engineering Ltd, Unit 1D, Little London Farm, Wash Lane, Little Totham, Essex, CM9 8LX.
– No refund or credit will be issued until safe return of the complete undamaged products.
Dealer and trade terms
– All trade business is completed via BACS checkout option on the website. Payment of the order total is to be made in full non inclusive of payment fees.
– Discount levels are only to be used upon prior agreement for that line of products. Some products net a lower discount compared to our own branded items.
– Please contact prior to payment completion to agree levels if unsure.
Further Terms and Conditions
– Orders that have been correctly supplied and are cancelled after this period will be subject to a 25% minimum handling charge, up to one month from the date of delivery, anything after this time is non-refundable.
– Any shortfall or damages to goods must be notified as soon as is reasonably possible following receipt of the goods.
– Any items which have been amended or modified from their original specification will not be credited under any circumstance.
– Any amendments or modifications carried out in an effort to install items are done so purely at the end user’s risk.
– All products intended to be painted must be trial fitted to vehicle prior to painting.
– If a vehicle has been into our workshop and had the wheels removed, The wheel nuts/bolts/studs will need to be checked after 25 miles of normal road use. This is the owner/driver of the vehicle’s responsibility.
– Any engines, gearboxes and assemblies supplied to us are expected to be drained of all fluids and reasonably clean. A surcharge may be incurred if this is not adhered to, or the courier may refuse delivery. If this is the case, the person having the works carried out or seller dispatching the item is liable for recovery and charges of said item.
– All engines, gearboxes and assemblies purchased from us and not installed by us, will be supplied dry of fluids for transportation reasons.
– All supplied engines, gearboxes and components are expected to be installed by a professional. If item in question is deemed to not have been installed correctly, Pro-Race Engineering Ltd reserve the right to not honour any kind of liability or warranty.
– Any engines, gearboxes, cars or components that are shipped or transported by customer supplied services, Pro-Race Engineering Ltd will not be held responsible for any damages, loss or delays.
– Pro-Race Engineering Ltd reserve the right to charge storage fees for any engines, gearboxes, cars or components that are left in our possession for more than 14 days after completion or last response of communications unless prior agreement is made. We reserve the rights for liability of damages to items after this set period unless agreed otherwise.
-Any vehicle or goods brought to us for storage at our premises prior to work being carried out will have 14 days from date of delivery for instructions to be given for the works you require and arrange payment or to advise on return of the vehicle / goods, before storage fees are applied. If after 30 days no instructions have been given for the works you require and payment has not been made we reserve the right to dispose of any goods relating to the work.
– Please be aware that any vehicle left in our care may be stored in our secure outdoor courtyard which is open to the elements. If you wish to further protect your vehicle we can source a suitable cover at a small cost to yourself.
– Advisories Given on workshop invoices are recommendations based on our findings and are sometimes legal requirements. Please ensure you check with a member of staff if you have queries regarding any advisory recommendations.
– We reserve the right to refuse exchange units, which are considered to be in an unserviceable condition.
– Surcharges must be paid upon purchase of any reconditioned/rebuilt items and will be reimbursed only if and when the supplier or manufacturer accepts the surcharge unit.
– We accept no claim for labour under any circumstances.
– Any product or labour warranty offered is non-transferable.
– Manufacturers items must be returned for inspection prior to any warranty repair or replacement being agreed. In addition we we accept no claims for any additional costs including labour from the result of parts or services supplied by Pro-Race Engineering Limited.
– No warranty will be considered unless you can produce a genuine invoice in your name.
– Any old parts removed from your vehicle during an install which are left with us will be disposed of at our discretion after 5 business days, unless you would like them shipped to you and request this at the time of collection .
– Any confidential information sent in emails regarding products and information is the intellectual property or Pro-Race Engineering Limited. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.
Pro-Race Engineering Contact Details
– Our trading address is:
Pro-Race Engineering Ltd
Unit 1D
Little London Farm
Wash Lane
Little Totham
Essex
CM9 8LX
Tel/ 01621 473 023
– If you have any queries regarding the goods or services you purchase from us then please contact us at : sales@prorace-engineering.co.uk